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Spins House Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit or use Spins House Casino. Please read them carefully before creating an account, depositing funds or participating in any available gambling service.
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1. General terms and acceptance
These Terms & Conditions form a legal agreement between you and Spins House Casino in relation to your use of the website, account services and any gambling products made available through the website. By accessing the website, registering an account or using any available service, you confirm that you have read, understood and agreed to these Terms. If you do not agree with them, you must not use the website or its services.
Contents
Additional rules may apply to particular games, payment methods, promotions, tournaments or other services. Those rules will be displayed or made available where relevant and form part of these Terms. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant service or offer.
You are responsible for reading the current version of these Terms before using the website. We may update, replace or amend the Terms from time to time. Changes may be made to reflect legal requirements, changes to the website, operational needs or the introduction of new services. The updated version will apply from the date it is published, unless a different effective date is stated.
You must use the website only for lawful purposes and in accordance with these Terms. You must not use the website in a way that could damage, interrupt, overburden or compromise its operation, security or availability. You must also comply with any applicable laws, regulations and rules that apply to you, including those relating to online gambling, payments, taxation and the use of internet services.
The website may not be available in every location. You are responsible for checking whether access to gambling services is permitted where you live. Spins House Casino does not invite you to use a service where doing so would breach a law or restriction that applies to you.
2. Accounts, eligibility and verification
Eligibility
You must meet the minimum legal age that applies to the relevant gambling service. You must never use the website if you are under 18 or under the applicable legal gambling age, whichever requirement is higher. We may ask for evidence of your age and identity before allowing access to some or all services.
You may only create and use an account for yourself. Accounts must not be opened in another person’s name, on behalf of another person or for a business unless we have expressly agreed otherwise. You must provide information that is accurate, complete and current. If your information changes, you should update it promptly through the available account tools or support channels.
Account security
You are responsible for keeping your username, password, payment information and other account credentials confidential. You must not share your login details or allow another person to access your account. Any activity carried out through your account may be treated as activity carried out by you unless you have notified us of unauthorised access as soon as reasonably possible.
You must tell us promptly if you believe that your account has been accessed without permission, your credentials have been lost or stolen, or account information is incorrect. We may suspend access while we investigate a security concern. You must not attempt to bypass account controls, identity checks, geographic restrictions, self-exclusion settings or any other security measure.
Identity and compliance checks
We may carry out identity, age, payment, source-of-funds, fraud, anti-money-laundering and other compliance checks. You agree to provide information and documents that are reasonably required for these checks. Documents must be genuine, readable and related to you. We may restrict deposits, gameplay, withdrawals or account access until a check has been completed.
If information cannot be verified, appears misleading or indicates that the account may be connected to unlawful activity, we may refuse an application, suspend an account, cancel transactions or take other action permitted by applicable law. We may retain records where required for legal, regulatory, security or operational purposes.
3. Deposits, games, promotions and withdrawals
Deposits and account balances
Deposits must be made using a payment method that you are authorised to use. You must not use a payment method belonging to another person without appropriate permission and any required verification. Payment providers may apply their own terms, processing rules, fees or restrictions. We are not responsible for delays or refusals caused by a bank, card issuer, wallet provider or other third party.
You should only deposit money that you can afford to lose. A deposit is not a loan and gambling should not be treated as a way to solve financial difficulties. You should review the available account controls, deposit settings and responsible gambling tools before playing.
Account balances are intended for use in connection with the available services and must not be used for unlawful purposes. We may delay or restrict a transaction where additional checks are required. If a payment is reversed, charged back or otherwise disputed, you remain responsible for the amount owed and any reasonable costs that arise from the reversal.
Games and results
Games must be played according to the rules shown on the website. The outcome of a game will be determined by the applicable game system and recorded information. Subject to applicable law, the relevant electronic records will be used when resolving questions about bets, game outcomes and account activity. If a technical error affects a game, bet or transaction, we may correct the error and take any action reasonably required to restore the affected position.
You must not use software, devices, scripts, automated systems, bots or other methods designed to interfere with a game, obtain an unfair advantage, manipulate results or access the website improperly. You must not exploit an error, vulnerability or malfunction. Suspected cheating, collusion, fraud or abuse may result in account restrictions, cancellation of affected activity and further action where appropriate.
Promotions and withdrawals
Promotions are subject to their own terms, including any eligibility requirements, participation rules, expiry periods, wagering conditions, game restrictions or maximum values stated for the particular offer. You should read those terms before accepting or using a promotion. We may refuse, withdraw or amend a promotion where permitted, including where it has been obtained through error, abuse, fraud or a breach of the promotion rules.
Withdrawal requests may be subject to identity checks, payment verification, transaction review and any conditions displayed at the time of the request. Funds may be returned only through an approved method and in accordance with applicable payment and compliance requirements. Processing timeframes can vary depending on the payment provider and checks required. We do not promise a particular timeframe unless one is expressly stated for a specific service.
4. Responsible gambling, privacy and legal matters
Responsible gambling
Gambling should be an entertainment activity, not a source of income. You should set limits, take regular breaks and avoid chasing losses. Never gamble with money needed for rent, bills, food, education or other essential expenses. Avoid gambling when affected by alcohol, medication, stress or other circumstances that may affect your judgement.
We may provide tools and information to help you manage your play, such as deposit limits, session controls, time reminders, cooling-off options, account restrictions and self-exclusion. The availability and operation of these tools may vary by service. You should contact the available support team if you need help selecting a control or want to discuss a concern about your gambling.
If gambling is causing concern for you or someone close to you, stop playing and seek independent assistance from an appropriate gambling support service in Australia. We may take steps to protect a player where we identify signs of harm, including applying restrictions or reviewing account activity.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy. We may collect and use information required to create and operate an account, process transactions, provide services, prevent fraud, meet legal obligations, improve the website and communicate with you. You should read the Privacy Policy for further information about collection, use, storage and disclosure of personal information.
You agree to receive service-related communications that are necessary for your account, transactions, security or changes to the website. Marketing communications will be managed in accordance with applicable requirements and any available preferences or unsubscribe options.
Suspension, closure and liability
We may suspend, limit or close an account where we reasonably believe that these Terms have been breached, information is inaccurate, a security or compliance concern exists, a payment has been disputed, responsible gambling intervention is needed, or continued access is not appropriate. You may request closure of your account through the available account or support channels. Any closure request does not remove obligations that arose before closure.
The website and services may be changed, interrupted, suspended or withdrawn. We aim to provide reliable services but cannot guarantee that the website will always be available, error-free, secure or compatible with every device or connection. To the extent permitted by law, we are not responsible for loss caused by events outside reasonable control, third-party services, network failures, device problems or unauthorised access resulting from your failure to protect your account.
Nothing in these Terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified, including rights that may apply under Australian Consumer Law. Where permitted by law, our liability is limited to the remedies required by law or to the reasonable re-supply of the relevant service. These Terms are governed by the laws that apply to the relevant service and your use of the website. If you have a question or complaint, please use the support channels made available on the website.
