Betting Rules

By opening, accessing or using an account, you agree to comply with these Betting Rules, the applicable Terms and Conditions, any product-specific rules and any requirements that apply in your location. If there is a difference between these general rules and a specific rule shown on a betting slip, event page or market description, the specific rule will generally apply to that bet. You should review the relevant information before confirming your selection.

Betting services are intended only for people who are legally permitted to use them in their location. You are responsible for checking whether online betting is lawful where you are located and for complying with all applicable laws. Spins House Casino may restrict access to betting products where required by law, regulation, internal controls or the location associated with an account.

You must provide accurate, current and complete information when registering and when using your account. An account must be used only by the registered account holder. You must keep your login details secure and must not allow another person to place bets through your account. Bets placed after successful login may be treated as authorised by you unless there is clear evidence of unauthorised access or a technical issue.

• You must meet the applicable minimum legal age and any other eligibility requirements before betting.
• You must not use an account for unlawful activity, fraudulent conduct, money laundering or attempts to avoid account controls.
• You must not place bets on behalf of another person or allow another person to control your betting account.
• You must not use automated tools, bots, scripts or other methods intended to interfere with the betting service.
• You must not exploit an obvious error, vulnerability, malfunction or incorrect display.
• You must follow applicable account, payment, identity and responsible gambling requirements.

We may carry out account checks, identity checks, payment checks and other verification procedures. A bet, transaction or withdrawal may be delayed, restricted or reviewed while checks are being completed. Where a rule, legal requirement or security concern requires action, an account or betting activity may be suspended or limited. Reviews will be handled in accordance with the applicable terms and requirements.

Bets are settled using the official result or outcome determined by the relevant event authority, competition organiser, governing body or other recognised source. The settlement method may differ between products. For example, a market may be settled on the result at the end of scheduled play, a result after extra time, a result after a particular stage or another outcome stated in the market rules. Always read the event and market information before betting.

If an event is postponed, abandoned, interrupted, rescheduled or otherwise changed, the relevant specific rules will determine whether bets remain valid, are carried forward, are settled on an available result or are cancelled. A change to a venue, participant, start time, format or competition status may affect settlement. Where no specific rule is available, the outcome will be considered using the applicable general terms and information reasonably available for the event.

• A market may be cancelled if an event does not take place, cannot be completed or does not produce a valid result.
• A selection may be treated as a non-runner or otherwise cancelled where the specific market rules provide for that outcome.
• A void or cancelled selection may be removed from a combination bet, with the remaining selections settled under the applicable rules.
• Dead-heat or tied-result situations may be settled under the rules shown for the relevant market.
• A bet may be cancelled or corrected where it was accepted because of a clear error, system fault or incorrect information.
• If an outcome is later changed, overturned or found to have been recorded incorrectly, the settlement may be reviewed where permitted by the applicable rules.

Obvious errors and technical issues

An obvious error may include an incorrect price, duplicated market, wrong event information, incorrect participant, clearly inaccurate handicap, technical display problem or other mistake that a reasonable bettor would recognise. If a bet is accepted because of an obvious error, Spins House Casino may correct or cancel the bet in accordance with the applicable terms. The intended price or outcome will not necessarily be inferred from an error.

Technical interruptions can affect account balances, bet slips, confirmations, live displays and settlement information. If there is a discrepancy between information displayed on screen and the official account or transaction record, the recorded system information may be reviewed. You should not repeatedly submit a bet when the service is slow or interrupted, as more than one submission may be accepted when the connection is restored.

If you believe a bet has been settled incorrectly, keep the bet reference, event details and relevant screenshots where available, then raise the issue through the available support process. Reviews may require event records, settlement information, account history and other relevant evidence. The result will be assessed against the applicable product rules and official information.