Responsible Gaming

Spins House Casino is committed to promoting a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, understand the risks, decide how much time and money you can afford to spend, and keep your gambling within those boundaries.

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Make gambling a safe and informed choice

Gambling outcomes are uncertain, and there is no strategy that can guarantee a win. Every bet carries a risk of loss, and a result from a previous game does not change the odds of a future result. Avoid chasing losses, increasing your stakes to recover money, or assuming that a win is due because you have recently lost.

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A responsible approach starts before you open a game or place a bet. Consider whether gambling is suitable for you at the time, including your financial position, mood and personal circumstances. Do not gamble when you are upset, under the influence of alcohol or other substances, or feeling pressure to win back money. Take regular breaks and keep gambling separate from essential expenses.

Practical habits for safer play

Set a spending limit before you start and do not exceed it.
Set a time limit and stop when that time has ended.
Only gamble with money you can afford to lose after essential costs have been paid.
Keep a record of deposits, bets, wins and losses so you have a clear view of your activity.
Avoid borrowing money, using credit for gambling or selling possessions to continue playing.
Do not allow gambling to interfere with work, study, relationships, sleep or other commitments.
Take regular breaks away from the website and do something unrelated to gambling.
Never gamble on behalf of another person or share access to your account.
Avoid gambling as a way to cope with stress, loneliness, boredom or difficult emotions.
Treat wins as occasional outcomes rather than as regular income.

A win is not income, and a loss is not a debt that must be recovered. Keeping this distinction clear can help you make decisions based on your original limits rather than on short-term results. If gambling stops feeling enjoyable or begins to feel like an obligation, take a break and review your choices before playing again.

Use limits and account controls

Account controls can help you manage how often and how much you gamble. Depending on the features available to your account and the applicable requirements, you may be able to request deposit, spending or session limits, take a break, or restrict access to your account. These controls are designed to support your decisions, but they work best when you choose limits before gambling begins and follow them consistently.

Choosing a personal limit

Review your regular income, essential expenses and other financial commitments.
Choose an amount and period that will not affect rent, mortgage payments, bills, food, savings or family responsibilities.
Set a limit that is comfortable even if the full amount is lost.
Consider setting a separate time limit so that gambling does not continue longer than planned.
Do not increase a limit during a session because of a loss or a strong desire to continue.
Check your account activity regularly and reduce your limits if gambling is becoming more frequent or expensive.

Limits should be realistic and based on your circumstances, not on the amount you hope to win. If you find yourself regularly reaching a limit, changing it to continue, or feeling uncomfortable when a limit prevents further play, stop gambling and seek independent support. A limit is most useful when it is treated as a firm boundary.

If you want to take a break or stop gambling, use the relevant account feature where available or contact customer support through the normal channels shown on the website. A request to close, restrict or exclude an account may affect access to games and account functions. You should not create another account or use somebody else’s account to get around a restriction.

If you believe you need a longer-term separation from gambling, ask about self-exclusion options that may be available to you. Self-exclusion is a serious commitment. Before requesting it, consider excluding yourself from each gambling service you use and removing saved payment methods or gambling-related applications from your devices.

Recognise the warning signs

Problem gambling can develop gradually, and a person may not notice the change straight away. It is useful to review your behaviour honestly and pay attention to comments from people you trust. Having one warning sign does not provide a diagnosis, but several signs may indicate that gambling is no longer staying within safe boundaries.

Spending more time or money gambling than you originally intended.
Trying to win back losses by placing larger or more frequent bets.
Feeling restless, irritable or anxious when you try to stop or reduce gambling.
Thinking about gambling throughout the day or planning activities around it.
Hiding gambling activity, losses or transactions from family, friends or colleagues.
Borrowing money, missing payments or using funds intended for necessities.
Gambling to escape stress, loneliness, sadness, boredom or other difficult feelings.
Neglecting work, study, health, relationships or other responsibilities.
Arguing with people close to you about gambling or losing interest in usual activities.
Continuing to gamble despite financial, emotional, social or personal harm.

If any of these signs sound familiar, stop and speak with someone you trust. Do not try to manage serious concerns by increasing your bets or by continuing until you achieve a particular result. A qualified health professional or gambling support service can help you understand your options and make a plan that suits your circumstances.

Protect your finances and personal information

Keep gambling funds separate from money needed for everyday living. Review bank and account statements, secure your passwords and use only your own payment methods. If another person has access to your device or account, update your security settings and contact support through the website if you are concerned about unauthorised activity.

Financial counselling may also be helpful if gambling has contributed to debt or difficulty meeting expenses. Avoid taking out loans, using credit or selling assets to fund gambling. If you are struggling to pay bills, prioritise essential expenses and seek independent financial guidance rather than attempting to recover money through further play.

Getting help and supporting others

Seeking help early is a positive and responsible step. Support is available from Australian gambling help services, state and territory support programs, qualified counsellors, psychologists, general practitioners and financial counsellors. These services can provide confidential guidance about reducing gambling, managing urges, dealing with debt and rebuilding relationships. You can ask for help for yourself or for someone close to you.

When contacting a support service, explain what has been happening, how often you gamble, whether money has been borrowed or bills have been missed, and what you would like to change. You do not need to wait for a crisis before asking for assistance. If one type of support does not feel suitable, consider another provider or speak with a health professional about other options.

If you are concerned about someone else

Choose a calm and private time to raise your concerns.
Focus on specific behaviours and their effect rather than blaming or judging the person.
Listen carefully and allow them to explain how they are feeling.
Encourage professional support and offer to help them find an appropriate service.
Avoid lending money for gambling or helping to hide losses and debts.
Set clear boundaries that protect your own finances, safety and wellbeing.
Remember that you cannot control another person’s gambling, but you can seek support for yourself.

If gambling is causing severe distress, threats, family violence, or an immediate risk to someone’s safety, seek urgent assistance from local emergency services or an appropriate crisis support service. Your safety and the safety of others should always come first.

Spins House Casino encourages players in Australia to use the available account controls, take concerns seriously and seek independent support when needed. Gambling should remain one optional form of entertainment and should never take priority over your health, financial security, relationships or daily responsibilities.