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Privacy Policy
This Privacy Policy explains how Spins House Casino may collect, use, store and share personal information when you visit our website, create an account, use our services or contact support. We aim to handle personal information responsibly, transparently and only for reasonable business, security and legal purposes.
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Information we may collect
When you use an online casino website, we may handle information that identifies you, relates to your account or is connected with your use of our services. The information collected depends on what you do, which features you use and the information needed to operate a safe and compliant gambling service.
Contents
Account and identity information
- Your name, date of birth, residential details, nationality and other information provided when opening or maintaining an account.
- Your login details, account preferences, communications and records of requests made to customer support.
- Verification documents or information used to confirm your identity, age, address or eligibility to use the service.
- Information about responsible gambling settings, account restrictions or other choices made through your account.
Payment and transaction information
We may handle records about deposits, withdrawals, wagers, bonuses where applicable, account balances and other transactions connected with your account. Payment providers may process payment details directly. We may receive information needed to confirm a payment, prevent misuse, reconcile transactions and provide account support. We do not need to collect or retain every piece of information held by a payment provider.
Technical and usage information
When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, general location information, access times, pages viewed and interaction data. We may also collect information through cookies and similar technologies. This information helps us keep the website working, understand general usage, protect accounts and improve the service.
How we use personal information
Personal information is used for purposes connected with providing, protecting and improving the service. We seek to use information that is relevant to the purpose for which it was collected and to limit access to people and providers who need it for their work.
- To create, operate and maintain your player account.
- To process deposits, withdrawals and other account transactions.
- To verify identity, age and account information, and to complete necessary checks.
- To detect, prevent and investigate fraud, money laundering, unauthorised access, collusion, account abuse and other suspicious or unlawful activity.
- To meet legal, regulatory, tax, accounting, security and responsible gambling obligations that apply to an online gambling service.
- To respond to questions, complaints, privacy requests and other support enquiries.
- To maintain, test, troubleshoot and improve the website, systems and user experience.
- To send service communications about your account, transactions, security, changes to the website or other important operational matters.
- To send promotional communications where permitted and where you have provided the required permission or have not otherwise opted out.
- To protect our rights, users, systems and business, and to establish, exercise or defend legal claims where necessary.
Where information is used for marketing, you can withdraw your consent or opt out at any time. Stopping marketing messages does not usually stop essential service communications, such as security alerts, transaction notices or information about your account.
Information sharing
Personal information may be shared where reasonably necessary for the purposes described in this policy. This can include sharing with payment and identity verification providers, technology and hosting providers, customer support providers, fraud prevention services, professional advisers, business partners involved in delivering the service and authorities or other parties where disclosure is required or permitted by law. Service providers may process information on our behalf and are expected to protect it and use it only for authorised purposes.
Cookies, security and storage
Cookies and similar technologies
Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are needed for core functions, such as account access, security, session management and remembering choices. Other cookies may help us understand website traffic, recognise returning visitors, measure performance or support relevant communications.
You can manage, block or delete cookies through the settings of your web browser. If you disable certain cookies, some website features may not work correctly or may require you to enter information again. Browser settings vary, so you should check the help information for the browser and device you use.
Security measures
We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, monitoring, authentication procedures, secure transmission and staff or provider requirements. No website, online service or method of transmission can be guaranteed to be completely secure. You should keep your login details confidential and contact support promptly if you suspect that your account has been accessed without permission.
Storage and retention
Personal information may be stored by us or by service providers that support the website. Depending on the service used, information may be handled in Australia or another location. We take reasonable steps to ensure information remains protected when it is handled by another provider or in another location.
We keep information for as long as it is needed for the purposes described in this policy, to provide services, resolve disputes, maintain records, protect the service or meet legal and compliance requirements. Some records must be kept for a period required by law even after your account is closed. When information is no longer required, we may securely delete it, destroy it or anonymise it, subject to available technology and applicable requirements.
Your privacy choices and data rights
You may have rights and choices concerning the personal information we hold about you. These rights can depend on the type of information, the reason it is held and the requirements that apply to the request. We will handle requests fairly and may need to confirm your identity before providing information or making changes.
How to make a request
To ask for access to your personal information, request correction of inaccurate or incomplete information, request deletion of your data, or withdraw consent to marketing, contact support@spinshousecasino.wtf. Please explain what you are requesting and provide enough information for us to locate the relevant account or records. Do not send unnecessary payment details or sensitive documents by email. If identity verification is needed, we will explain the safer information required to process the request.
- Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
- Correction: ask us to update information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete your data where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained for legal, security, dispute or transaction purposes.
- Marketing consent: withdraw your consent or opt out of promotional communications. Your request will not normally affect essential account or service messages.
- Cookie choices: manage cookies through your browser settings and remove stored cookies where your browser permits.
We will consider each request and respond within a reasonable time. There may be circumstances where we must refuse or limit a request, for example where providing information could affect another person, compromise fraud controls, interfere with an investigation or conflict with a legal retention obligation. If this occurs, we will provide an explanation where we are able to do so.
Updates and questions about this policy
This policy may be updated from time to time to reflect changes to the website, the services we provide, technology, privacy practices or legal requirements. When changes are made, the updated version will be published on this page with a revised effective date where appropriate. You should review the page occasionally so you understand how current information is handled.
If you continue to use the website after an updated policy is published, your use will be subject to the updated terms, to the extent permitted by law. If you do not agree with an update, you should stop using the relevant services and contact support about your account or privacy options.
For questions about this Privacy Policy, access to your information, correction, deletion or withdrawing consent to marketing, contact support@spinshousecasino.wtf. Please use this address for privacy and data requests so they can be directed to the appropriate support process.
This Privacy Policy is general information about the way an online gambling website may handle personal information. It does not remove any rights or protections that cannot lawfully be excluded, limited or changed.
